Retail Remix

Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 179
Featuring: Tyler MacDonald, Senior Manager, Influencers and Social Media, Pac Sun; Charlotte Mostaed, CMO, HEALTH-ADE; Kelly Sawkins, VP of E-commerce and Marketing, Sundays; and Kaleigh Moore, Contributor for Retail, e-Commerce & DTC Business, Forbes
At the Retail Innovation Conference & Expo (RICE), attendees learned that you can elevate your brand’s presence, engage your audience and stand out in an increasingly competitive digital climate by tapping authentic content, partnerships with the right influencers, and healthy doses of experimentation. During this Retail Remix episode, we…
Episode 178
Featuring: Callie Canfield, Chief Brand Officer, Hanna Andersson
To its community of loyal customers, Hanna Andersson is so much more than just a children’s clothing company. It’s a trusted brand that puts safety, quality and ethical production at the forefront to empower parents around the world. With a steadfast dedication to protecting childhood innocence, Hanna Andersson also…
Episode 177
Featuring: Emily Gittins, Co-founder and CEO, Archive
In an era where sustainability and environmental consciousness are at the forefront of consumer demands, the fashion industry is facing increasing pressure to reduce its environmental footprint. Fortunately, technology is stepping in as a powerful ally in this quest for change. From digital samples to recommerce platforms, innovative solutions…
Episode 176
Featuring: Colleen Wilson, SVP of Retail and Wholesale, Kendra Scott
From its humble beginnings as a small jewelry startup to a household name, Kendra Scott has not only thrived in the direct-to-consumer (DTC) space but has also made significant strides in the world of wholesale and branded brick-and-mortar experiences. In this episode of Retail Remix, our host Alicia Esposito…
Episode 174
Featuring: Todd Maute, Partner, CBX
In today’s highly competitive retail landscape, private label brands have emerged as a powerful force, capturing the attention of both consumers and retailers alike. Once considered a category of cheap generic alternatives, private label has undergone a remarkable transformation and become a way for retailers to differentiate. In this…
Episode 173
Featuring: Roshan Jhunja, Head of Retail, Square
The future of commerce is marked by resilience, diversification and a willingness to embrace technological change. Despite economic uncertainties, businesses are optimistic and actively navigating shifting tides. Square’s third annual Future of Commerce report sheds light on this optimism, including how businesses are embracing new revenue streams through services…
Episode 171
Featuring: Amanda Zuckerman, Co-founder, President & Chief Brand Officer, Dormify
If brands want to connect with the hearts and minds of today’s consumers, they need to foster a vibrant community across all channels. Dormify, the brand designed to serve young consumers outfitting dorms and other small spaces, uses its ambassador program to guide major decisions, from product development to…
Episode 170
Featuring: Sarah Coles, VP, Go To Market Strategy, eCommerce, Persado
Generative AI has garnered a lot of buzz (and debate) in the retail industry. Although the technology is still relatively new to many brands, some have tested the tech and realized clear benefits, especially within marketing and ecommerce. In this episode of Retail Remix, host Alicia Esposito chats with…
Episode 169
Featuring: Ilene Richardson, Founder & CEO, Imaginary Content
Marketers understand the importance of both brand and performance marketing. Brand marketing aims to create a strong brand identity over time, while performance or demand marketing focuses on delivering measurable results such as lead generation, sales and revenue. The real challenge for modern marketing teams is balancing the two…
Episode 168
Featuring: Shilpi Narang, SVP of Customer Experience, Bolt
Consumers today demand seamless and personalized shopping experiences across all channels – that even applies to the checkout experience. But the reality is the payment process is still cumbersome and complex online.  Shilpi Narang, SVP of Customer Experiences at Bolt, believes that identity can help unlock shopping innovation on…

New episodes released weekly on Monday mornings.

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